Refund and Returns Policy

Refund Policy

Effective Date: July 8, 2026

At W.R.A.T.H RENTALS we strive to provide a fair and transparent rental experience. Please review our refund policy before making a reservation.

Reservation Payments

  • A valid payment method is required to secure all reservations.
  • Refund eligibility depends on when the cancellation is made and the type of reservation booked.

Cancellations

  • More than 48 hours before the scheduled pickup time: Customers will receive a full refund of the rental amount, excluding any non-refundable processing fees.
  • 24–48 hours before pickup: Customers are eligible for a 50% refund of the rental amount.
  • Less than 24 hours before pickup or no-shows: No refund will be issued.

Early Returns

No refunds or credits will be provided for vehicles returned before the scheduled return date unless approved by management due to exceptional circumstances.

Vehicle Issues

If a vehicle becomes unavailable due to mechanical issues or circumstances beyond our control, we will make every reasonable effort to provide a comparable replacement vehicle. If a replacement cannot be provided, customers will receive a full refund for any unused portion of the rental.

Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

Security Deposits

Security deposits are not rental charges. Deposits are typically released within 3–7 business days after the vehicle is returned, provided:

  • The vehicle is returned on time.
  • The vehicle is returned in the same condition as when rented, excluding normal wear and tear.
  • There are no outstanding charges, such as fuel, tolls, traffic violations, cleaning fees, or damage claims.

If additional charges apply, they may be deducted from the security deposit. Any remaining balance will be refunded.

Non-Refundable Charges

The following charges are non-refundable once incurred:

  • Administrative or booking fees (if applicable)
  • Optional protection plans after the rental has begun
  • Additional driver fees after the rental has started
  • Fuel, cleaning, smoking, late return, toll, or traffic violation fees

Special Circumstances

Refund requests resulting from emergencies or unforeseen events will be reviewed on a case-by-case basis. Approval is at the sole discretion of W.R.A.T.H HOLDING LLC.

Contact Us

If you have questions regarding this policy or would like to request a refund, please contact us:

W.R.A.T.H RENTALS
Phone: (727) 645-7702
Email: Support@wrathrentals.co

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